Governments should start preparing the digital social contract as the basis for the legitimacy of the digital state.
Nowadays, there is great appetite amongst the general public for informed commentary on what is really going on in government
Legitimacy depends on there being a strong link between the public will, public policies and public office-holders.
People no longer see evidence of government as a force for something positive or good. They don’t see it; they don’t feel its relevance.
Legitimacy is about reaching people where they are and in a way that makes sense to them.
Legitimacy is not a one-off outcome; it is an ongoing relationship