Kansas City effort to improve public services

To build stronger relationships with citizens, Kansas City, Missouri launched a data-driven, public-facing initiative focused on improving the efficiency and effectiveness of city services. KCStat allows the city to connect to citizens about services that affect them most in their day to day lives. To demonstrate how they plan to address these issues, the City Government publishes clear objectives and metrics online and updates them on a weekly basis, allowing citizens to scrutinise the government’s work. The City Government has chosen an open communications approach whereby all citizens are invited to join the KCStat meetings over the phone, thereby increasing access to individuals without internet connectivity. As a result of KCStat, there has been an increase in citywide customer satisfaction and reduced lead time for code enforcements. Residents engaged well in the conversation about improving the city’services through social media and felt part of the decision making process.